Release Readiness

  • Spring ’22 Release: Top Features for Sales, Service & Experience Cloud

    The final countdown is on, Salesforce’s Spring ’22 Release is almost here. With the rollout planned globally over the coming weeks, let’s dive into some of the top features of this release for Salesforce’s key products: Sales, Service and Experience Cloud.

    Quick Links

    Spring ’22 Release: Housekeeping

    Before we get into the fun stuff, let’s get a bit of housekeeping out of the way. And start by taking a look at some of the Release Updates that are scheduled to be enforced as part of Spring ’22 Release.

    Analyze Screen Flow Usage (Release Update)

    With this update, you can use reports to examine run-time details about your screen flows. Use these metrics to discover usage patterns and in turn to optimize your screen flows for users. This update is available for Salesforce orgs that don’t already capture run-time metrics for screen flows.

    Login Credentials Using URL Query Strings Are Disabled (Release Update)

    To improve security, users can no longer log in to Salesforce by using a username and password as URL query string parameters to the login URL. Any users who try to do so are redirected to the login page.

    There are some additional Release Updates that relate more to the development side of Salesforce, you can check them out here in our other post: Spring ’22 Release for Developers.

    Postponed Release Updates

    There are a few key Release Updates that were scheduled to be enforced within Spring ’22 Release, have now been postponed, they include:

    Product Sharing/Org-Wide Defaults

    Others

    Use a Default No-Reply Address as System Address for Case Email Notifications (Release Update)

    Configure a default No-Reply address from the Organization-Wide Addresses page from setup. Add an email address in Special Purpose Organization-Wide Email Addresses, then follow the steps outlined in the verification email sent to the new default No-Reply address. After you verify your default No-Reply address, set up and start the Test Run in the Release Update.

    This update was first made available in Spring ’21 and was scheduled to be enforced in Spring ’22, but we postponed the enforcement date to Spring ’23.

    Keep Working with Tab-Focused Dialogs (Release Update)

    In Lightning console apps, dialogs no longer stop you from interacting with the rest of the UI. This release update limits the focus of dialogs triggered by a workspace tab or subtab to only the tab that triggered it.

    This update was first made available in Winter ’20 and was scheduled to be enforced in Spring ’22, but we postponed the enforcement date to Spring ’24.

    Spring ’22 Release: Flows & Reports

    Before we get into the cloud-specific changes, there are some really nifty new features relating to Reports and Flows in this release.

    Flows (Builder, Runtime Improvements & Migration)

    Salesforce continues to improve and add heaps of new features to Flow. With the migration/unification of Process Builders, Workflows and Flow into a single process automation tool.

    As per the announcement last year, the roadmap for this migration looks like:

    • Migrate from Workflow Rules to Flows in Spring ’22
    • Migrate from Process Builders to Flows in Summer ’22
    • Disable the option to create new Workflow Rules and Process Builder in Winter ’23

    And so, with Spring ’22 Release we see the beta version of the ‘Migrate to Flow’ tool supporting the migration of Workflow Rules to Flows.

    The Migrate to Flow page in Setup
    Spring ’22: Beta version of the ‘Migrate to Flow‘ Tool
    How? Select a workflow rule (1) and click Migrate to Flow (2).

    Flow Trigger Explorer

    Flow Trigger Explorer, is a new feature which helps you dive into the Flows that may be applicable for the object/action within Salesforce, rather than hunting through the list view of Flows trying to find the specific flow.

    So if you want to see flows that are associated with a specified object and that run when a record is created, updated, or deleted – now you can.

    In this screenshot below, select an object (1) and a trigger (2) to see flows that run when a record for that object is created, updated, or deleted. See all of the before-save (3) and after-save flows (4) that run for the same object and trigger. Click a flow label (5) to open the flow in Flow Builder in a new tab. See any asynchronous paths (6) that are associated with flows that run for the same object and trigger. Click a menu dropdown and select Flow Details and Versions (7) to see details and activate or deactivate versions of the flow (8).

    The Flow Trigger Explorer home, showing all the flows that are triggered to run when an Opportunity record is updated.
    Spring ’22: Flow Trigger Explorer, showing flows that may apply when an Opportunity is Updated
    (Source: Salesforce)
    The panel in Flow Trigger Explorer that displays details and version information for a flow
    Spring ’22: New Flow Details screen, accessed from the Flow Trigger Explorer

    This change, also goes hand in hand with the ability for Admins to now also define the Run Order of Record-Triggered Flows for an Object.

    Speaking of Flow and how they run, there are a stack of ‘behind the scenes’ changes to Flow Builder for admins and Flow Runtime as part of this release, so be sure to check them out too.

    Reports

    Finding the Report Type you want to actually use, can be a pain in the backside sometimes. And Salesforce is now rolling out a beta version of the ‘enhanced report type selector’. (That’s a mouthful!).

    With the enhanced report type selector, quickly access recently used report types and view the fields and objects that are included. See at a glance which report types are standard or custom, and keep the number of available report types manageable by hiding ones that you don’t need.

    Choose Report Type window
    Spring ’22: Enhanced Report Type Selector (BETA)
    (Source: Salesforce)

    Salesforce is also rolling out a beta version of the In-Line Edit within Reports, allowing users to edit multiple fields at the same time. No need to re-run a report after making an in-line edit to a field…

    Inline editing multiple fields on the report run page
    Spring ’22: Edit Multiple Fields Inline on the Report Run Page (BETA)

    Spring ’22 Release: Sales Cloud

    New features for Collaborative Forecasts

    One simple but killer feature – at least for Sales teams which use Collaborative Forecasts – is the ability for admins to now create a Custom Filter within a Forecast Type!

    Rather than having all opportunities grouped together based on owner/territory… Forecasts gives you the ability to include or exclude particular RecordTypes, allowing sales team to improve their forecasting accuracy.

    Screen capture showing a selected forecast type and the data based on the custom filter

    While we are talking Forecasting, Sales Leaders will now be able to view recent changes made to a forecast for their team, by checking the ‘Show Changes in Last 7 Days’ option:

    Screen capture showing the preferenc setting on the Forecasts page for enabling the change signals feature
    Spring ’22 Release: See Recent Changes in Forecast Categories
    (Source: Salesforce)

    When selected, users will be able to see changes made week-on-week, within each Forecast Category:

    Screen capture of the forcasting grid with Change Signals enabled.
    Forecast Categories displaying recent changes.
    (Source: Salesforce)

    Sales Leaders now also have the ability to see ‘Gap to Quota’ and ‘Pipeline Coverage’ as new columns within their Forecast, allowing for quicker understanding of what is happening within their teams.

    Screen capture showing the Gap to Quota and Pipeline Coverage columns in the Forecasting grid.
    Spring ’22: Get Insights from Core Forecasting KPIs Quickly
    (Source: Salesforce)

    And for Admins, setting up a Forecast Type is about to become much easier. Spring ’22 Release combines Forecast Settings and the ability to now setup Forecast Types directly from the Setup Flow.

    Screen capture showing the Create a Forecast Type button that launches a set-up flow for creating forecast types from the Forecast Settings.
    Spring ’22: Collaborative Forecast Setup Flow
    (Source: Salesforce)
    Forecast Type Setup UI page 3
    Spring ’22: Collaborative Forecast Setup Flow
    (Source: Salesforce)

    Pipeline Inspection: Overview

    The use cases for Artificial Intelligence (AI) within Salesforce are countless. And we are seeing more features rolled out across the broad to surface key information that Sales teams can action.

    Spring ’22 rolls out a few cool AI enhancements for Pipeline Inspection, surfacing information about when a deal isn’t predicted to close and other factors that could influence it.

    In the picture below, you can see a snapshot of key opportunity metrics (1), insights that indicate a deal’s likelihood of closing (2) and informational insights about the opportunity or its account (3).

    Screen shot of Deal Insights in Side Panel in Pipeline Inspection
    Spring ’22: Get More Insights About Opportunity Progress in Pipeline Inspection
    (Source: Salesforce)

    There may be a few dependancies for Admins, as per the release notes:

    This change applies to Pipeline Inspection, available at no cost in Performance and Unlimited editions. Pipeline Inspection is also included with Revenue Intelligence, which is available for an extra cost in Enterprise Edition.

    To show your users the opportunity score tier and related insights, make sure to set up Einstein Opportunity Scoring. Set up Einstein Deal Insights in Pipeline Inspection so your users can see which opportunities scheduled to close this month are unlikely to be won during the same month. Also, when you set up Einstein Account Insights, your users get more of the informational insights.

    Pipeline Inspection: Activities

    Activity and engagement details are also available within Pipeline Inspection. This allows sales users to see details about past and upcoming activity relating to their pipeline.

    To view the tab, you will need to enable Activity Metrics with Einstein Activity Capture.

    Below, you can see the Activity tab (1), total number of activities or activities broken down by type (2). See what activity is coming up (3) and the next step (4). Plus, review past activity along with relevant insights (5). Finally, take immediate action, for example, by sending an email (6).

    Activities in Pipeline Inspection
    Spring ’22: Get Activity and Engagement Details in Pipeline Inspection
    (Source: Salesforce)
    Screen shot of filter dropdown with territory and opportunity team options

    Pipeline Inspection is also rolling out filters to track territory, territory team, and opportunity team pipelines.

    Allowing leaders within sales teams, the ability to apply relevant filters and view team/territory pipelines in one location.

    Finally, there is also a great flow visualisation within Pipeline Inspector. (If you have Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited editions).

    This chart shows the changes to opportunities in different forecast categories over time. Users can filter results to see the data that’s most useful to them.

    Pipeline Inspectin Flow chart
    Spring ’22: See Pipeline Changes from the Flow Tab
    (Source: Salesforce)

    Einstein Activity Capture

    Additionally there are some new features to give admins more control regarding how Einstein Activity Capture is configured. So you can check them out here.

    Spring ’22 Release: Service Cloud

    A big focus this release for Service Cloud appears to be on the Voice Channel improvements within Omni-Channel & Omni-Supervisor. These changes appear mostly for users who have either the ‘Service Cloud with Amazon Connect’ or ‘Service Cloud Voice with Partner Telephony’ (view the Telephony Models).

    That doesn’t mean that the rest of Service Cloud was left out though – with a number of changes made. Some of the highlights I found include…

    Incident Management

    Incident Management within Salesforce continues to be improved. It is now supported in Omni-channel, related lists showing related Assets or parent incidents/etc and the ability to create Milestones/Entitlements too.

    Knowledge

    Now that multiple Lightning Components can be on a single page, the accuracy for Knowledge Article view counts has been improved.

    And users can know share a Knowledge Article link which doesn’t expire.

    And finally, Workforce Engagement received a swag of improvements, if you use that feature/product within Service Cloud.

    Spring ’22 Release: Experience Cloud

    The next release comes with some pretty small, but highly useful changes for Experience Cloud admins…

    With Spring ’22, admins will now be able to archive Experience Cloud sites! Previously available as beta, this is now generally available!

    Another ‘bonus’ for admins, when making updates to a site, if you deactivate the site Salesforce will display a branded Service Not Available page on your site to non-admin and customer users. However, Admins can still access the site, make updates, and see the changes in real time.

    Service Not Available page in Builder
    Spring ’22: Service Not Available Page
    (Source: Salesforce)

    Additionally If you use Salesforce CDN, you have the ability to fully customise this ‘Service Not Available’ page. And your users won’t be redirected to a generic page URL. Instead they can remain on the page they tried to access and ‘refresh’ the page when site is back up.

  • Spring ’22 Release for Developers

    The next Salesforce release is upon us, and with a new release comes a new API version… API Version 54 to be exact. So, we take a look at the Spring ’22 Release for Developers, what are the key features and changes we need to know to be ‘release ready’?

    Let’s dive into the Spring ’22 Release, and see some of the key features heading our way which may be relevant for you and your development team(s).

    Looking for an overview of the top features? Check out our breakdown for Sales/Service/Experience Clouds.

    Spring ’22 Release: Key Dates

    The dates you need to keep in mind for Spring ’22 Release are outlined here in detail.

    Sandbox Previews have commenced, and the rollout globally should be completed within the next four weeks. With the Spring ’22 Release available for some orgs this weekend (14th Jan 22). Most orgs will receive it on the weekend of the 4th Feb or 11th Feb:

    Keep these dates in mind as you plan your org's release preview for new features and enhancements.
    Key Dates (US date format), for Salesforce’s Spring ’22 Release
    (Source: Salesforce)

    Spring ’22 Release: Enforced Release Updates

    Starting off, let’s take a look at the Release Updates which will be enforced as part of the release.

    General Salesforce Platform/Security Updates:

    Enforce CORS Allowlist for Lightning Apps
    The CORS allowlist in Setup isn’t currently enforced for Lightning apps on the server, although it’s enforced on the browser. This update enforces the allowlist on the server so that disallowed requests are blocked earlier and not processed on the server.

    Login Credentials Using URL Query Strings Are Disabled
    To improve security, users can no longer log in to Salesforce by using a username and password as URL query string parameters to the login URL. Any users who try to do so are redirected to the login page.

    Require Multi-Factor Authentication for Logins to Subscriber Orgs
    With this update, we secure access to subscriber orgs by requiring multi-factor authentication (MFA) when logging into the License Management Org (LMO). MFA is required only for LMO users who require access to the Subscriber Support Console.

    Enable Visualforce Expression Language Apex Method Access Modifier Enforcement
    When accessing Apex methods defined by custom controllers, the Visualforce Expression Language doesn’t correctly validate the access modifiers of the method. Developers can sometimes access unauthorized data on managed and system classes. To improve security, this update validates the Apex method access modifier and throws an error if the Visualforce Expression Language can’t access it.

    Product Specific (CPQ):

    Get Ready for Browser Performance Improvements for Salesforce CPQ (Release Update)This update allows Salesforce CPQ to run faster in supported web browsers by employing new Web Components V1 technology.

    Plan/Roadmap for Summer ’22:

    And looking forward, remember to also review and start preparing for the enforced Release Updates in the Summer ’22 release, which is due for release around mid June 2022 for most orgs.

    The key Release Update that is planned for Summer ’22 is the retirement of legacy APIs – this will only impact older orgs. But the headline: if your org is using API version 7 to 20 for SOAP, REST, or BULK APIs – you’re going to need to plan and make changes before the Summer ’22 release.

    Spring ’22 Release for Developers: Key Features/Changes

    Now let’s turn our attention to some of the new features being introduced.

    This list is in no particular order and I am focussing more of general platform items that may apply more broadly. So product specific changes for Marketing Cloud/Wave/etc aren’t listed, as always please refer to the Release Notes for a complete list.

    Workflow Rules & Process Builder Phased Retirement:

    As per the announcement last year that Process Builder and Workflows will be retired. Salesforce has launched a beta of the new ‘Migrate to Flow’ Tool, aimed at helping Admins and Developers migrated existing Workflows to Flow.

    Spring 22 Release: The workflow rules page in Setup, with a banner asking you to consider migrating your rules to flows.
    Spring ’22 Release for Developers: New banner in Workflows, and accessing ‘Migrate to Flow’ tool
    (Source: Salesforce)

    Lightning Web Components (LWC):

    Enable Third-Party Integrations with Light DOM

    There is a new beta feature being introduced to give developers and integrations more control of the DOM. Salesforce is introducing the ability to render LWC via the Light DOM. By default Salesforce LWCs render in the Shadow DOM which presents developers some challenges re: global styling and third-party integrations.

    With this beta, we can now set the renderMode static field in your component class.

    Read the release notes for this beta feature here – as they outline how to use this new feature, and highlights a number of considerations about when you should/shouldn’t use it.

    Secure Your Components Better, Stronger, Faster with Lightning Web Security

    The Spring ’22 Release also sees Lightning Web Security (LWS) become ‘generally available’.

    Lightning Web Security aims to replace Lightning Locker for Lightning web components. LWS works along with Lightning Locker, which is still used for Aura components.

    Session Settings page with selected checkbox for Lightning Web Security (LWS)
    Spring ’22 Release for Developers: Lightning Web Security is generally available via Session Settings
    (Source: Salesforce)

    LWC – New Module:

    lightning/uiRelatedListApi (Beta)

    This new module includes new wire adapters to get records, metadata, and record count for a related list.

    • getRelatedListRecords—Returns record data for a related list.
    • getRelatedListInfo—Returns metadata for a related list.
    • getRelatedListsInfo—Returns metadata for multiple related lists.
    • getRelatedListCount—Returns the record count for a related list.

    LWC & Aura – Changed Components:

    LWC: lightning-datatable 
    Aura: lightning:datatable

    This component introduces a new method openInlineEdit() allowing developers to programmatically change an editable focused field to edit mode from an external element such as a button. There are also some additional column properties introduced in this release.

    To see this change in action, you can pop over here to read more.

    Apex:

    The Schema Namespace also includes a couple of method additions to the DescribeSObjectResult class:

    • getAssociateEntityType() method returns an associated object of a specified parent but only if it’s a specific associated object type
    • getAssociateParentEntity() method returns an associated object but only if it’s associated to a specific parent object

    The example provided in the developer documentation highlightsAccount &Account History: Invoking the method on AccountHistory returns the parent object as Account and the type of associated object as History

    Also another addition of note is relating to the System Namespace.

    With a number of new Classes and Methods added in this release to help with hostnames and domains which are used within your org. This will reduce the need to create ‘workaround’ methods to calculate domain/hostnames when dealing with Lightning, sandbox names or Experience Cloud hostnames from within an org.

    • System.Domain class:
      getDomainType() method returns the type of domain
      getSandboxName() method returns the name of the associated sandbox.
    • System.DomainCreator class:
      getLightningHostname() method returns the hostname for your org’s Lightning pages
      getExperienceCloudSitesHostname() method returns the hostname for the system-managed domain for your org’s Experience Cloud sites
    • System.DomainParser class:
      parse(hostname) method to parse a Salesforce owned hostname for your org, such as MyDomainName.my.site.com
      parse(url) method to parse a Salesforce URL for your org, such as https://MyDomainName.my.site.com
    • System.Test class:
      As mentiond below in Security, there is a new method introduced calculatePermissionSetGroup()

    SOQL:

    FIELDS() function

    There is a change to improve the consistency of results and reduces errors when using this function in Apex.

    Security Related:

    • Enable Stronger Protection for Your Users’ Personal Information
      Enable Enhanced Personal Information Management to prevent external users, such as portal or community users from accessing other users’ personal information.

      This feature, which replaces the Hide Personal Information setting, secures more personal identifiable information (PII) user record fields. You can also decide which custom and standard user fields are considered PII.

      This update is available in Spring ’22 under Release Updates.

    • Create HTTPS Hyperlinks by Default
      When you save content in Salesforce that contains a URL without a protocol, Salesforce converts it to a hyperlink by assigning the HTTPS protocol. For example, if you type example.com in a Chatter post, Salesforce converts it to https://example.com when you save the post. Previously, Salesforce assigned the HTTP protocol for hyperlinks. If a link requires the HTTP protocol, enter the http:// prefix as part of the URL.

  • Salesforce Spring ’20 Release – Top Features & Release Date

    For most of us now, the holiday season is behind us, and Salesforce Spring ’20 Release is almost here. With less than a month to go, let’s take a quick look at the latest release from Salesforce.

    When is Spring 20 release scheduled?

    For most environments globally, you can expect Spring 20 release on the weekend of Feb 14th 2020.

    To check the date and schedule time of the release for you specific org, you can check the Maintenance Calendar. Just scroll through the list and check your Salesforce instance against the release dates listed in the calendar.

    Top Features of the Spring 20 Release

    In the Salesforce release cycle, it is the Spring releases which typically deliver refinements and usability improvements. And Spring 20 is no exception.

    Let’s jump in and take a look at what is coming out way.

    Opportunity Scores using Einstein Opportunity Scoring

    Spring ’20 Release will see Salesforce start to roll out some of Einstein features at no extra cost for existing Sales Cloud users.

    Introducing Einstein Opportunity Scoring!

    It is a nice way to get a bit of a taster, of the benefits Einstein AI can bring to your org.

    Opportunity scoring component now available in Spring 20 release for all Sales Cloud users
    Spring 20: Einstein Opportunity Scoring now available for free

    Einstein Voice Assistant (Beta)

    While we are talking about Einstein, Einstein Voice Assistant is now also available to customers in beta.

    You can create specific skills for use with Einstein Voice Assistant, or use default ones such as: Log a Call, Create Contacts or Update Opportunity.

    To watch a video overview of Einstein Voice Assistant in action:

    Einstein Voice
    Einstein Voice Assistant home page on mobile, Spring 20 Release
    Einstein Voice Assistant

    Merge Cases

    One thing which has been missing from ‘out of the box’ Salesforce for a very long time – yet offered on a lot of other service ticketing platforms (like Zendesk) – was the ability to merge cases.

    We saw the beta release in Summer 19 release. But it is now promoted to ‘generally available’, meaning it is ready for prime time now!

    Read more here.

    Related List showing cases that comprise the new merged case in Spring 20 Release
    Spring 20 Release: Merge Cases becomes Generally Available

    Assign Tasks to a Queue

    Another feature which fits in the ‘why wasn’t this already available’ – and has been on the IdeaExchange for 10years.

    But better late than never! And we now can allow a queue to be accessible to Tasks object and allow your users to assign tasks to a queue.

    This is great if you have a team which shares work, like a Sales support team for example.

    Read more here.

    New task creation window in Spring 20 Release, which is showing queues as an option for the Assigned To field
    Spring 20 Release: Assign Tasks to a Queue

    URL Hacks are back! (Aka Default Field Values)

    It has been a few years now, without the ability to create a new record and pre-populate field values via a custom button and the URL (often referred to as URL hacking in the Salesforce community).

    The only way was a Quick Action, and prepopulating the fields via the Action Layout.

    But now, Salesforce has created a way to recreate this Admin favourite way of creating a new record with values pre-populated.

    Admins: Read more here on how to create a button/link using this new feature.

    For developers out there, this is also accompanied by a change to the way to you create/navigate in your components, with new lightning/pageReferenceUtils module and lightning:pageReferenceUtils Aura component. Although this won’t be available in LightningOut/Lighting Communities.

    Devs: Read more here re: Navigate Users to a Record’s Create Page with Default Field Values

    Change Lightning Experience with the Lightning Extension for Chrome

    Salesforce, in Dark Mode? Yes please!

    As part of Spring 20, Salesforce has published a Chrome extensions allowing users to take advantage of a few new UI features, such as Dark Mode, Link Grabber and Component Customisation.

    No doubt, this is the start of new user specified customisations you can allow and enable for your users who want it…

    Read more here.

    Lightning Extension Setup page
    Spring 20 Release: Settings for Lightning Extension for Chrome

    Clone Objects and Related Records

    Cloning records helps speed up the creation of new records, but when you have to then recreate child records – you aren’t saving that much time.

    Classic previously allowed certain records on certain objects to be cloned with their child records. Like Opportunities with Products, for example.

    But Lightning will see this new Clone with Related available across more objects, and allow you to pick and choose which related records are relevant to your new record.

    Read more here, including setup instructions.

    The Clone with Related action on an opportunity, and the dialog where you can choose to include products and contact roles in the new opportunity
    Spring 20 Release: Clone with Related Records

    Official Resources to get Release Ready

  • Winter ’20 Release brings new Salesforce Mobile App

    While not the most obvious of changes when reading the release notes, behind the scenes Winter ’20 Release brings new Salesforce Mobile App which aligns the mobile experience with Lightning Experience on desktop. Let’s take a quick look at what you can expect, and how to make the transition a smooth one for your users.

    Why the change?

    The short answer is, that Salesforce1 (or Salesforce Mobile) hasn’t changed much since it was released in late 2014.

    The slightly longer answer though adds a bit more nuance. After Salesforce1 brought in a new way of navigation and accessing your data, Salesforce then turned its focus to building out a new desktop experience, which ultimately led to Lightning Experience.

    Before this, users were able to use the Salesforce1 app via their desktop instead of using what is now referred to as Salesforce ‘Classic’ UI. The main benefit of this was to test how something would look on Mobile or to use it via browser on an iPad or similar device.

    But with Lightning Experience, Salesforce has had its hands full migrating all products and features over, and ensuring improvements were delivered. Certain elements were similar across mobile and desktop now, so there wasn’t a huge need to update/refresh.

    That was until late last year, when Salesforce and Apple announced a strategic partnership. With the partnership aiming to integrate voice commands (ie Siri) with Salesforce Mobile and rollout a Salesforce SDK for developers, which integrates with Swift (the preferred programming language on Apple devices).

    Introducing the new Salesforce Mobile App

    And so, here we are – with a new Salesforce Mobile App heading our way.

    The primary focus of the app appears to integrate the mobile vs desktop experiences further. This will allow for more admin control over what is made available to users, with mobile navigation introducing the App Launcher:

    A Lightning app's desktop navigation items are reflected in the mobile app
    App Launcher coming soon to new Salesforce Mobile App.

    Key improvements to navigation:

    • Navigation Bar at the bottom of screen will now feature Favourites, Search and Notifications . This is a change from the global / quick actions.
    • App Launcher finally appears on Salesforce Mobile. Allowing users to select standard/custom apps, and display the related tabs.
    • Personalisation of Nav Bar, will be reflected for users on Lightning Experience (aka Desktop) and Mobile App.

    What other changes are coming?

    Changes to Page Layouts are also included, and now the same page will display for Lightning Experience or Mobile App. Admins will only need to create one page now.

    What does this mean in the real world? It means you will have control to hide components which don’t make sense on either desktop or mobile experience.

    Voice Commands

    “Hey Siri, show me my dashboard.” and now Siri will actually listen… With the new Salesforce Mobile App opening up your dashboard page.

    The new Salesforce Mobile App will also (and obviously) tie into the recently announced Einstein Voice and Einstein Platform Services, which will allow users to dictate notes, get Einstein recommended updates, etc on Apple/Google/Alexa devices.

    What do you need to do?

    This new mobile experience is opt-in, so even if users get the new mobile app – from the App Store/Play Store – without the new permissions, they will not experience any changes.

    Salesforce has given control to admins to prepare for the transition, similar to Lightning Experience Transition.

    From a high level, Salesforce recommend the following steps:

    When will the new app be available?

    This should become available globally, starting from October 14th 2019. Users will

    Additionally the new User Permissions will be available as part of Winter ’20 release, which should be rolled out globally (for majority of orgs) by the 14th October.

    Resources

  • Winter ’19: Top Sales and Service Cloud Features

    The first release of 2019 is almost here… Yes, I typed that right, 2019!  I was sitting in a meeting today, and we were planning the roadmap out to 2021.  It’s crazy to think…  But as the seasons change, we hit the start of the three-releases-a-year cycle with the Winter ’19 Release from Salesforce.

    winter19 - snowboarding Astro
    Winter ’19 – Snowboarding Astro

    Now I have to admit, I was caught a little off-guard by the release.  It wasn’t until I saw the new snowboarding Astro in a developer sandbox, that I realised I had completely missed the normal pre-release build up. :-O

    Where did the last 2 months go?!

    At least there is plenty of time until Dreamforce 😀

    Is it just me…?

    I struggle to be “wowed” with this release.  Now don’t get me wrong, there are some nice usability tweaks for sure.  And some additional features which do really help make Lightning a more robust and complete user experience.

    But I am left wondering, where is the “Salesforce magic”?

    Maybe there is more to be announced shortly at Dreamforce?  But what about Dreamforce last year?  Where is “myTrailhead” (there is an answer buried in the FAQ)?

    I assume the strategy for this year must be revolving around bedding-in the various acquisitions and general improvements to Lightning Experience.

    Top Features of Winter ’19 Release

    Stepping down from my little soap-box now…  And I will admit there are some really useful and cool usability features coming our way!

    So let’s have a look at the top features focusing on improvements to Sales/Service Cloud.

    Search List Views & Bulk Change Records

    List views have received some attention this release, and now have a cool ‘Search this list’ feature.  Such a simple idea, but I am hooked to using it now in my sandbox environment.

    Winter 19 Release: Search List Views

    You can now also do a number of bulk actions from the list view too, such as selecting multiple records and changing the owner.  This now brings yet another ‘small’ but useful feature from classic into Lightning Experience.

    Enhanced Run Page in Reports (Beta)

    Another cool feature – albeit a ‘beta feature’ – is the new Enhanced Run Page within Lightning Reports.  You can easily adjust what is displayed in the report, without having to edit the report and re-run…

    Also drilling down into a group/column is now a whole lot easier, matching Classic.

    winter19 - Enhanced Run Page in Reports
    Enhanced Run Page in Reports

    Joined Reports in your Dashboards

    Finally!!! Joined Reports can now be used as components on a Dashboard….

    Winter19 - Joined Report as a Dashbaord component

    Forecasts

    From memory it has been a little while since the last touch-up to Forecasts.

    Winter 19 will bring a number of new features, including the ability to now forecast by territory.

    Email tracking for your Sales and Service users

    In Lightning you can now track email responses, seeing if the email has been opened.  And actually displaying this information back in the Activity Timeline within Lightning, presenting this back in a way that is easy to view.

    Winter 19 - Email Tracking

    Live Agent Setup in Lightning

    You will now be able to setup Live Agent in Lightning Experience.  Another small thing, but one less reason to have to switch back to Classic!

    Bonus: Flow Builder

    So although not technically part of the Winter ’19 it was announced alongside the Winter ’19 release…  Early next year (likely Spring ’19 release), we will have a new Flow Builder.  Which will get a much-needed redesign.

    Removing the dependency on Adobe Flash is a huge benefit and one of the things I am most excited about.  It feels like every second day, I have to update Flash before I can then use Flow Designer.

    Salesforce's new Flow Builder
    The new Flow Builder… Coming soon!

    Wrap Up

    So aside from me being a little jaded, there are some nice usability features being added in this release which add a bit more flesh onto Lighting Experience.  (And if you haven’t migrated to Lightning yet, what are you waiting for?!)

    There are a lot of new features overall to the platform, and I am not sure if it is just the sandbox instance we are using or if it is the release… But Lightning Experience does feel a bit more responsive overall too.

    What are your top features?  Have I missed something?  Feel free to tell me / yell at me in the comments 😀

    Resources

    Other resources to help get #releaseready with the upcoming Winter 19 release.

    Salesforce Official resources:

    And the blogosphere:

  • Summer ’18 Release: Top Sales & Service Cloud Features

    Time marches on and 2018 continues hurtling towards summer (or winter for the southern half of the planet).  But it is that time of year again where we get to investigate and plan for the Summer ’18 release from Salesforce, which is due to be released to most orgs within the next month.

    Additionally, we see Lightning continue to be the primary focus for Salesforce with a number of key new features, as predicted, being included as part of this release.

    Release Notes – New breakdown

    Firstly, you may notice a subtle but helpful new format of the Release Notes.

    New sub-headings in the Summer '18 Release Notes
    New sub-headings in the Summer ’18 Release Notes

    Most features and changes included in the release notes, now appear to be broken down into easier to digest sub-headings covering the all important: Where/Why/How/When/etc.

    It is a subtle but useful change, given the volume of information in the 478 page document!

    Summer ’18 Release: Features Breakdown

    As with any Salesforce release nowadays, there are thousands of new features, and narrowing them down to a is getting harder and harder!  But let’s dive on in, and take a look at the Top Sales & Service Cloud Features.

    1) Lightning Console – To feature parity and beyond…

    With Summer ’18 Release, we see Lightning Console pretty close to matching Classic Console, with some additional new features added in for good measure.

    Now I know I am cheating in the top 10, as I am going to group a couple of features together in this one… But it will be worth it 🙂

    For the console changes, click here.

    Console specific features in the release include:

    Guided Engagement with Flow

    But the pièce de résistance though is the new Guided Engagement Console feature.  Allowing you to combine the power of Console and Flows, to give your users guided forms/scripts to work from:

    Summer '18 Release: Lightning Guided Engagement
    Lightning Guided Engagement

     

    2) Reports & Dashboards

    Summer ’18 Release from Salesforce includes a bonanza of features and updates for all things Reports & Dashboards… So again, I am grouping a few distinct features under one topic here – otherwise my top 10 would just be reports and dashboards!!

    For all Report & Dashboard features, click here.

    Lightning Report Builder

    First up, Summer ’18 Release sees Lightning Report Builder come out of beta, and become Generally Available.  With a few extra tweaks since Spring ’18 also added in!

    Summer '18 Release: Lightning Report Builder

    One thing to note: the user permissions have changed due to the feature becoming ‘generally available’, and this now allows you to hide Classic Report Builder from users, if you wish to…

    Lightning Joined Reports (Beta)

    Additionally, we see Joined Reports enter public beta within Lightning!  There are a few limitations listed in the release notes, but the biggest appears to be having to use the Salesforce Classic Report Builder

    Summer 18 Release: Joined Reports now available in beta
    Joined Reports (beta)

    Get organised: Folders and sub-folders

    I have to admit, this one makes my inner Salesforce geek very happy!  And I wrote about it in the predictions post back in January… As soon as I heard it was on the roadmap for this year, I have been eagerly awaiting this feature!!!

    Sub-Folders, within Folders!  OMG! 😀 😀 It is Lightning Experience only – but this has been a pain in the backside of many Admins, since even before I started working with Salesforce!

    Summer '18 Release: Report Sub-Folders
    Report Sub-Folders

     

    Export reports & keep your formatting

    Lightning Experience now allows you to export your report and keep the formatting of the report.  Simple…

    Filter History Reports by Old and New Values

    In Classic, another bug-bear of mine (and many others) was the fact you could not filter a History Report by the old or new field values…  It would only display them in the report or the history related list if the field was tracked.

    This ended up with a lot of reports being exported and then working with the data in Excel… GRRR

    But GRRR no more! With the ability to now filter by these values!

    Salesforce Summer '18 Release: Filter by Old or New Values on History Reports

    Thank you Salesforce!

     

    3) Lightning Experience improvements

    Another area with a number of smaller feature improvements, Lightning Experience continues to get refined with each release.

    Click here for all of them…  Otherwise, read on!

    Speed up your search

    Summer ’18 Release will allow your users to search by specific objects, from the global search bar…

    Summer '18 Release: Search by specific object

    Boom!

    Dependant picklists and Path

    Path is an amazing feature, allowing you to guide users through almost any process just based on a single picklist.  But with Summer ’18 release, any dependant picklists will now also prompt users when they move steps.

    Summer '18 Release: Update dependant picklists

     

    Group by Topics

    Topics are now available in Lightning Experience!

    Many users used Topics in Classic, and it is great to seem them ported over to Lightning Experience now.

    If you haven’t used them before, it allows your end-users to group and organise records, by a topic.  Imagine it like a #tag on Twitter/Facebook/LinkedIn/etc, allowing you to then search for the topic and get all related records.

    Salesforce Summer '18: Topics now in Lightning

    4) Privacy (Support for GDPR)

    With the upcoming GDPR changes, Salesforce has continued to add in features to assist businesses (and us Admins) to get ready.

    Changes to Individual object

    The Individual object was a little limited when it was first released in Spring ’18.  The object wasn’t like a standard object, meaning access was very limited.  And creation of records/etc Apex coding was required…

    But no more!  In Summer ’18 the object is now a standard object with all the bells and whistles that comes with that – including the ability to now use workflows/process builder!

    You will be able to now:

    • Create custom actions, buttons, and links for Individuals
    • Create different Individual record types
    • Undelete an Individual that you had deleted
    • Use Individuals with workflows or with Process Builder

    Make a Users’ personal data unusable

    As part of the new privacy regulations, and the ability to request your personal information is removed from a system, presents a bit of a challenge for anyone who has a user record within Salesforce.  These could be community users or internal users…. And is due to the fact you cannot delete a Salesforce user record, ever.

    So to get around this, Salesforce is now including a new system method ‘obfuscateUser()’ , which will scramble user information.

    This one definitely falls into the ‘advanced’ category, as it requires Apex knowledge (or how to invoke Apex via Process Builder/Flow).

    And would require planning and testing, as Salesforce is warning: that it cannot be reversed!

    Scramble user data before and after

     

    Summer ’18 Release: Key Dates

    There are a number of key dates you need to know for Summer ’18 Release.  So to help highlight what they are, here is a handy infographic from Salesforce.   Remember the dates shown below are in US date format though…

    Summer 18 release - key dates

    What is the release date for Summer ’18 Release?

    The release weekend for your org will depend on the instance it is on, but the release will occur on the weekend between the 18th May – 8th June 2018.

    Summer ’18 Release: Additional Resources

    Official Salesforce resources

    Other blog resources

  • Winter ’19 Logo Contest…

    UPDATE: Read the latest post covering the Top Features of Winter’19 release.

    The Winter ’19 Logo Contest is now open…. Even though Summer ’18 release is not even released yet!!   Salesforce is already planning ahead to the Winter ’19 release.  (Yes I did type ’19 as in 2019!!!  **GULP**)

    But do you know what that means?

    For those who want to join in the Logo Contest for the next release, the vote is closing tomorrow! To get involved in the Winter ’19 Logo Contest is now open in the Trailblazer Community.

    Winter ’19 Logo – The Finalists

    Here are the finalists which you can vote on:

    Salesforce Winter '19 Logo Contest
    Salesforce Winter ’19 Logo Contest

     

    FYI – voting ends Wednesday 9th May at 12 pm PST, so get your vote in now…  #teamsnowboard

  • Time to prepare for Summer ’18 Release

    It only feels like a few months since Spring ’18 release… Oh wait, it was.  As time marches on, we are now due for the next release from Salesforce with Summer ’18 release.  Over the coming weeks we will start the normal release readiness prep, but what are the key dates of the release?  And when will Summer ’18 be released? Additionally what features might we expect to see from Salesforce Summer ’18 release?

    Summer ’18 Release: Key Dates

    As with every release, there are a number of key dates you have to be aware of.

    Most of this is sourced from the Release Readiness Group and you can download a handy infographic here (source: Salesforce).

    April 19th – Pre-release orgs are available to preview the new release.

    April 23rd – The Preview Release Notes will be published.

    May 4th – Sandbox cutoff date.  Remember to check here for instructions on which sandbox instance a refresh will land on.

    May 18th, June 1st, June 8th – there are three release windows for Summer ’18 into production environments.  Which depends on your Salesforce instance.  You can check the dates relevant for your instance, here.

    There will also be a number of Release Readiness webinars, and sessions which will be posted via the Release Readiness Group in the Trailblazer Community.

    Summer ’18: Possible Features

    Because I am not one to generally wait…  Impatient, I know…  So I started searching the product roadmaps to see what is likely to be released as part of the Summer ’18 release.  Combined with a number of webinars I have watched, this is a list of some of the features likely to show in this release.

    But please note – this list isn’t definitive or guaranteed list.  And we will get official confirmation within the next week as the Pre-Release Orgs & Preview Release Notes become available. 

    So let’s jump in and speculate as to what we might see…

    Lightning Report Builder & Dashboards

    We are likely to see a lot more features being rolled out to the new Report Builder feature.  These are likely to include:

    • Joined Reports, finally in Lightning – albeit this is likely to be a beta/pilot release
    • The ability to create field to field filters. This will allow you to compare two fields directly within the report builder, without needing to build report formulas or custom fields. For example you could run a filter where Created Date equals any custom date field on your object.
    • The ability to create reporting sub folders.  So you could setup a ‘Sales’ folder, but then have sub folders for each sales team within it.
    • Ability to sort columns based on a summarised/aggregated value.
    • Setting dashboard schedules for multiple users

    Files

    Files is likely to see the introduction of a Library-type functionality.  This will be no doubt be a nudge for users still on Content/Libraries to move over to the newer Files functionality.

    Platform Enhancements

    The rollout of branding/themes started with the last couple of releases.  We will likely get the ability to now theme/brand each app individually (rather than one theme applying org wide).

    List views will also see Mass Quick Actions rolled out to more objects too.  While Persons Accounts should get the ability to create custom Quick Actions on the object.

    And Product Schedules should finally become available in Lightning Experience.  This should stop users having to switch back to Salesforce Classic to enable product schedules, or to establish/modify schedules for products.  Which is something one of my orgs uses alot, and has blocked Lightning roll-out for that team.

    Wrap up

    We will see if these possible features are actually included in Summer – and no doubt there will be a number of other additions which haven’t been included here… There are always 1,000s of features in each release – so I know we only touched the surface here!

    Appendix

    If you want to know more, one of the most helpful videos outlining some of the new features on the roadmap, is this one: True to the Core, which was originally included in my last post Dreamforce 2017 roundup.

    Also the Lightning Roadmap is available here, but a little out of date now Spring ’18 is in preview, it is available here.

    Hope that helps with exploring in more detail.

  • Spring ’18 Deep Dive: Reports & Dashboards

    Spring ’18 release brings with it a swag of new features.  But it also brings with it a big makeover for reports and dashboards.  In this post we are going to take a deep dive into reports and dashboards in Spring ’18, and see what is coming our way.

    Additionally (and most excitingly) this is the starting point for new reporting and dashboard features within the Lightning.  With another more features heading out way over the coming releases.  To see what this includes, check out feature predictions for 2018 here.  Otherwise let’s get started!

    Dashboards in Spring ’18

    Coming in Spring ’18 your users will now be able to subscribe to dashboards easily within Lightning.

    By setting up a subscription schedule (either Daily, Weekly or Monthly), Salesforce will then schedule a refresh of the dashboard and send out an email update to the user.

    Subscribe to Dashboard in Salesforce Lightning
    Subscribe to a dashboard. Source: Salesforce

    And keeping with the myLightning ability to theme and customise your Lightning instance, dashboards now support more customisation and personalisation by selecting a colour theme.

    Additionally you can then choose the theme by individual component to highlight sections.

    Set a colour pallette for your Dashboards
    Colour your dashboards whichever way you want! Source: Salesforce

     

    Report Builder (Lightning)

    Lightning Report Builder was first introduced in the Winter ’18 release.  But the new report builder is in beta, meaning there are a number of known limitations.  Reports and dashboards in Spring ’18 starts to bridge that gap.

    Most features in Spring ’18 release are migrated Classic features.  But these features are reworked to operate in a very Lightning way.  After all what good is it having a new user interface, and not take advantage of reworking how users can use the system?

    Most importantly it is easy to see how this is a stepping stone to the future for Reports & Dashboards in Lightning Experience.

    Summary Formulas, Buckets & Cross-Filters

    As mentioned above, these aren’t specifically new features.  But they are new for the new Report Builder and operate a little differently.

    For example being able to create a summery bucket on a column, simply select the column dropdown and create:

    Report Builder and creating a Bucket column
    Creating a summary bucket within the Lightning Report Builder. Source: Salesforce

    Or creating a cross-filter, which is also easily done now within the new Report Builder:

    Create a Cross-Filter within the Lightning Report Builder
    Create a Cross-Filter within the Lightning Report Builder. Source: Salesforce

    How to activate the new Lightning Report Builder

    To get access to all of the new features of reports and dashboards in Spring ’18, you will need to first activate the new Report Builder.

    A note before we start, there is a key dependency to activating Lightning Report Builder… That prerequisite is  enhanced folder sharing needs to be enabled.

    If your org was created after the Summer ’13 Salesforce release, you already have enhanced folder sharing. If your org isn’t already using enhanced folder sharing, see Turn On Enhanced Sharing for Reports and Dashboards in the Salesforce Help.

    Go to Setup -> Reports and Dashboards Settings -> Enable Lightning Report Builder (beta):

    Enable Lightning Report Builder (Reports and dashboards in Spring '18)
    Enable Lightning Report Builder

     

    Once enabled, remember to also update either a profile or permission set to include access to the Report Builder (Lightning Experience) too:

    Enabling Report Builder Lightning Experience
    Enabling the Report Builder (Lightning Experience) on a profile

    Remember, if you don’t see this option, you need to check your Folder Sharing rules within Salesforce.  And you will have to check via Classic Setup…  The irony isn’t lost – this dependant setting is only available via Classic Setup menu currently. 🙂

    Before enabling though, ensure you are aware of the implications of doing so.  Especially how this will impact end-users within your org.  When you are ready, jump back into Classic UI and then go to: Setup -> Folder Sharing -> “Enable access levels for sharing report and dashboard folders”.

    Wrap up

    The changes to reports and dashboards in Spring ’18 gives us an insight into where Salesforce is taking the analytics features of the platform.  Along with the added flexibility the Lightning Experience grants.

    Overall reports & dashboards within Salesforce are finally getting much deserved makeover…  And there is more to come over the next few releases!

  • Salesforce Spring ’18 Release is almost here!

    Wait, what?!  Wasn’t it just Dreamforce last month?  Oh no, that was two months ago now!  And hold up, doesn’t it feel like winter has really only just started?  (I’m looking at you, US of A & Canada, and your freezing temperatures this last week).  Well as far as the good folks at Salesforce are concerned, that is the perfect time to start preparing for the Spring ’18 release.

    After making a number of feature predictions for 2018 in the last post, I am eager to see what has been included in this release.

    So let’s get release ready and warm up by the fireplace (or cool down by the aircon if you’re in the Southern hemisphere). And let’s look at the top 10 features for Sales and Service Cloud coming in the Spring ’18 release…

    Top Sales & Service Cloud Features in Spring ’18

    Macros, macros, everywhere!

    Macros are now available almost everywhere in Lightning Experience
    Macros are now available almost everywhere in Lightning Experience

    Spring ’18 release brings one killer feature that was only previously available in Console Apps.

    Macros!!!!  Technically Quick Text is now also available too in Spring ’18.  But as you can probably see, it is Macros that really have me revved up!

    You can now setup and use macros on pretty much every object now.  That’s right, most custom and standard objects are now available to use with macros – providing they support Lightning Experience.

    These are so useful for speeding up those really common processes that are so repetitive and tiresome for your users.  Click here, send that, update this field, mark as complete… Can now all be done at a click of a button (obviously once setup).

    Also Macros Utility Bar & Macro Builder both have an updated/easier to understand layout too.

    myLightning

    myLightning was announced at Dreamforce this year, and will be released in Spring ’18.  Truth be told, it seems that myLightning was just marketing ‘packaging’ for a number of new features which takes Lightning even further.

    Lightning Experience - Custom Themes with Dynamic Pages

    Custom Themes

    First up, there is Custom Themes which allow you to brand and theme your Salesforce instance to make your company’s brand (like the T-Mobile example, pictured left).

    Lightning Experience & Components

    Another killer feature, and of course Lightning Experience only, is the new Dynamic Components feature.  It allows you to control when to display certain Components within the Lightning App.  There are some limitations to what filters can be used, but there is plans to expand this feature over the coming releases (refer the features section in my last post for more).

    On top of this, Salesforce are now expanding the ability to set Component Visibility Rules across related objects and fields, instead of being limited to the record you are viewing.  This expands the options to control what is displayed and when…

    And when arranging your components on any Lightning Page into collapsible sections (accordion style).  This allows your users to now de-clutter what they are seeing and find what they need a whole lot quicker.

    Example of Accordion sections
    Spring ’18 and Collapsible Sections!

     

    Choose your own Path

    There is a very easy to miss feature has been included in this release.  Possibly due to the fact it is still only a preview feature.  But you can now setup a Path based on any picklist, across all standard objects.

    If you are not aware of what Path is, it provides your users with a quick guide on what are the next steps to progress a deal or a lead.  But it was only limited to the status or stage field, and only on a handful of objects.

    Personally I think it is an amazing feature that can really help drive adoption in a simple and easy to understand way.  But now, Salesforce are opening the doors to help all admins drive system and process adoption by expanding what options you can use to set up a Path for your users…

    Here is the example in the Release Notes.  It shows how you might setup a Path, and help your users on-boarding a new client:

    Salesforce Lightning Experience & Sales Path
    Path, now helps you go your own way… (click for full image)

    Mass Quick Actions

    BOOM - Spring 18 introduces Mass Quick Actions

    Bulk editing records from a list view, has been frankly a little tiresome within Lightning.  But fret now, you can now allow your users to use Mass Quick Actions to update up to 200 records within a list view.  It is only available for Cases, Leads and custom objects at this stage.   But I think it still deserves a little **BOOM**

    Clean your data

    Who doesn’t love a clean Salesforce?

    Spring 18 introduces new ways to clean your data

    I have been using Salesforce now for over nine years, and every single org has always had some form of record duplication.

    Salesforce has been taking steps to help Admins over the years when introducing the built-in duplication management toolkit.  But Spring ’18 has upped the ante.

    Rather than waiting for a duplicate to be blocked or alerted, you can now run a Duplicate Job when using your existing Matching Rules.  Right from the Setup menu.  It works for Business Accounts, Person Accounts, Leads and Contacts at this stage.

    And with Spring ’18, when the Duplicate Job has completed you can report on the results, share the results or take action directly within the Duplicate Job feature and merge those pesky records!!!

    Data privacy

    With GDPR and other privacy regulations coming into effect shortly, Salesforce has included a range of tools to support the Salesforce community through this change.  There is even a new standard object for storing an Individual’s privacy preferences.

    Now is the time to read up on all features relating to GDPR, and a quick search of the release notes will show you all specific updates regarding GDPR.  Here are two points that may help you in preparing for these changes.

    When does the Sandbox Preview for Spring ’18 start?

    Any sandbox refreshed before the 5th/6th January 2018, will routed to a Preview Instance.  This means that if you want to Preview the Spring ’18 release in a sandbox you have to refresh before this date.  For more details, check out this Salesforce page.

    All refreshes completed after the 9th/10th January, will be routed through to a sandbox with Winter ’18.

    When does Spring ’18 get released?

    Salesforce is planned to start rolling out the Spring ’18 release from February 3rd 2018.

    Other Resources

    As per every other release, there is a wealth of information available to get up to speed with the changes.

    Got a favourite feature in Spring ’18?

    Tell us about it below in the comments section!

    Adios for now…

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